service overview

Zybio’s service principle is “stand by you when you need”. We take customer’s service need as priority and understand customer needs our support the first time problem occurs. Our international service team is always ready to support you wherever and whenever you need us.

Service Promise

Quality is our promise to our customers. We send service engineers in your country to serve you. In case of an unexpected malfunction, we are right by your side via Mobile phone, E-mail, Wechat, Whasapp, Skype, Viber etc. 

Zybio promises to reply and give support to our partner within 1 working day once the complaint is filed

Warranty

Zybio offers a 12-month warranty for all warranted products (reagent and disposables are excluded) with free service for defects in design, material and workmanship.

Training

In order to improve service capability of our distributors to support end-user more efficiently and professionally, Zybio offers a variety of training for our distributors in terms of service, application, including

1. Scheduled training at Zybio

2. On-line training through Internet

3. Regular on-site training